Terms and Conditions

1. The commencement of any services offered by The Friendly Pet Nurse means that these terms have been read, understood and accepted by the pet owner.

2. The pet owner is responsible for the actions of their pet/s at all times and must ensure that they are appropriately insured for such actions.

3. If your pet becomes unwell during my care I will do my upmost to contact you on the phone numbers provided. If I am unable to get hold of you I will act under the oath of my professional conduct and proceed accordingly. By signing my form you are consenting for me to use my discretion and professional judgement to take your pet to the vets if deemed necessary. Owners will be responsible for costs incurred for veterinary visits/treatment on their return. A charge of £15/hr will be payable for each visit to the vet to cover my time.

4. Should your pet demonstrate aggressive behaviour, or if it becomes uncontrollable or a nuisance beyond a reasonable level, the owner agrees that the pet will be placed elsewhere until they return. If it is deemed necessary, the pet may be put into a traditional boarding establishment with the costs the liability of the owner.

5. On booking in for cat sitting a ‘meet and greet’ will be arranged at a mutually agreed time. You will be asked to fill out a form outlining the cat’s normal routine and requirements and this will be adhered to. Contact details are also required and I ask that you get in contact on your arrival home to ensure the pet/s are not alone. Please try and make keys available at this visit, if this is not possible then I would appreciate it if you could drop them to me. I am happy to return them to you on your return.

6. Details of your own veterinary surgeon will also be required and you should inform them that you are away should your pet require any veterinary attention. If your pet is on any prescribed medication please notify your veterinary surgeon so that I can be authorised to administer the necessary treatment.  This is part of my Registered Veterinary Nurse code of conduct requirements.

7. During personal holidays/sickness/peak times cover will be provided by a reliable and trusted friend. This would be after her shadowing me on visits so she is aware of their requirements. This would also be the case if any unforeseen circumstances meant that I was unable to attend.

8. In the event of adverse weather conditions twice daily visits may be reduced to one as personal safety has to be my priority.

9. I am always fully insured when visiting your home.

10. Settlement is required within 7 days by either cash/cheque/bank transfer/paypal

11. The Friendly Pet Nurse cannot diagnose or treat your animal as these are services that require a veterinary surgeon

12. Your data is stored as per our Privacy Policy